In treatment with SmileDirectClub? Let us help!

RxSmile is picking up where SmileDirectClub left off! Don’t let the shutdown stop you from completing your treatment and achieving your beautiful smile. Now through March 1, 2024, we’re offering customers that were already in treatment with SmileDirectClub, a complimentary SmileSnap Virtual Consultation (or a $200 in-person consultation) so you can stay on track toward your confident, beautiful smile!

Offer valid through March 1, 2024. If customer doesn’t want the complimentary SmileSnap Virtual Consultation, they may call the front office at (972) 335-1300 during our regular business, to set up an in-person consultation for a $200 fee (which does not get applied towards the treatment fee). User must provide proof of payment of prior DTC (direct to consumer) treatment; or consent to prior DTC treatment; or image of prior DTC aligner packaged. Invisalign treatment price may vary based on age and degree of correction. Terms & conditions may apply. No cash value. May not be combined with previous offers or promotions.

Getting started is simple!

STEP 1
From the comfort of your home, click the button below and follow the instructions for your complimentary SmileSnap Virtual Consultation. Answer a few questions and snap a few photos so we can take a look to where you are in your SmileDirectClub treatment process and how we can help!
STEP 2
Dr. Greenberg will review your submission request and teeth photos. You will receive a follow-up email, usually within 24 hours, to let you know next steps.

NOTE: You must be age 18 or older to submit a virtual consultation. Teens need to have a parent/guardian submit request and attend any necessary follow-up consultations.

After almost 10 years in business, SmileDirectClub had to file for Chapter 11 bankruptcy in September, with nearly $900 million of debt. A few days ago it abruptly closed all operations effective immediately, apologizing for the inconvenience and telling existing customers to consult a doctor or dentist about future treatment, as they will no longer receive customer care support! Here’s some FAQs from the SmileDirectClub website:

I placed an order for SmileDirectClub aligners, but have not yet received my aligners. What should I do?
Unfortunately aligner treatment is no longer available through the SmileDirectClub platform. All orders that have not yet shipped have been cancelled at this time, and you will not receive your aligners.

Should I continue to conduct my 60-day check-ins? Is my treating doctor still available to complete my treatment?
We apologize for the inconvenience, but aligner treatment is no longer available through the SmileDirectClub platform. If you wish to continue treatment outside of our platform, please consult your treating doctor or your local dentist with any questions around future aligner treatment.

I’m on the SmilePay Plan. Do I need to keep paying for my aligners?
Contact HFD directly at: www.gohfd.com

Is the Lifetime Guarantee still in place?
No. Effective immediately the Lifetime Smile Guarantee no longer exists.

How do I ask for a refund?
There will be more information to come once the bankruptcy process determines next steps and additional measures customers can take.

Dr. Greenberg is a Platinum Invisalign Provider treating patients of all ages and smile goals using Invisalign clear aligners, RxPress clear aligners, or Invisalign First clear aligners for kids. If you have questions about RxSmile Frisco Orthodontics, Invisalign clear aligners, or this SmileDirectClub consultation offer, please call the front office at (972) 335-1300 during our regular business hours (Mon-Thur 8am-5pm) or fill out an online appointment request and we’ll promptly get back with you.